TESTIMONIALS

This is what our clients say

"The resulting increase in bookings has been fantastic."

"Prior to working with Booking Success, we were with a marketing company that was very much “set it, and forget it”. Things seemed to be working, but we had no idea what was working, where our marketing dollars were actually going, no pulse on analytics, nothing. We would have meetings twice a year to review and set up budgets for the upcoming season – that was it. We would receive an annual report that was filled with fluff, fantastic for stakeholders, but not for the Sales & Marketing Manager.



"The resulting increase in bookings has been fantastic."

"Prior to working with Booking Success, we were with a marketing company that was very much “set it, and forget it”. Things seemed to be working, but we had no idea what was working, where our marketing dollars were actually going, no pulse on analytics, nothing. We would have meetings twice a year to review and set up budgets for the upcoming season – that was it. We would receive an annual report that was filled with fluff, fantastic for stakeholders, but not for the Sales & Marketing Manager.


We went into our first introductory meeting with Booking Success, looking for a change, but we were also skeptical. All of that changed when Alex provided us with the free 10-pillar audit. The audit opened our eyes to so much, and gave me so much hope to have one company assisting in all of these areas, instead of just me trying to piece it all together. We had so many questions and Alex was able to handle all of them! The 10-pillar system and the fact that the strategy is to pull all together really sold it for us.

We went into our first introductory meeting with Booking Success, looking for a change, but we were also skeptical. All of that changed when Alex provided us with the free 10-pillar audit. The audit opened our eyes to so much, and gave me so much hope to have one company assisting in all of these areas, instead of just me trying to piece it all together. We had so many questions and Alex was able to handle all of them! The 10-pillar system and the fact that the strategy is to pull all together really sold it for us.


Since we officially started working with Booking Success, the impact on revenue management and marketing has been the biggest and most positive change.  We have gone from twice a year meetings, to twice a month meetings. We have drawn other departments into our meetings and various goals as needed, and made the marketing and revenue management a true company effort. When everyone is involved and aware of the tangible goals, they actually happen!


Our Account Manager, Caroline, has been amazing to work with – she gives me “homework” between meetings, to help in keeping us on track with meeting our goals. Also, the fact that I have access to how and where our money is spent now. I can view the analytics and see what’s successful and what’s not. And I know that Caroline and the Booking Success team are looking to and will make recommendations and adjustments as needed.


I love the personal attention, regular meetings (and homework) to keep us all focused and on track. I know that Caroline has other accounts/clients, but the attention she gives to our account, it’s like we’re her ONLY account and she is giving us ALL of her attention. And, the biggest thing – the 10-pillar strategy. I can’t speak enough to this strategy and having a company assist with all areas that I was left to deal with separately before.


The change/improvement has been marked and visible.  Each time that we focus on a pillar, we see marked improvement in that area and the resulting increase in bookings has been fantastic. Our current goal, now that we have been with Booking Success for a year, is to increase our direct bookings by 12%. I am confident that we will make this happen.

I'd highly recommend any hotel to give Booking Success the opportunity to perform their free audit, it is an eye opener! I talk with some of my counterparts in my compsets that are not reviewing everything as a whole, and I can see the difference, it’s huge."


Tanya Duelfer, Director of US operations

Ocean Club Resorts  Turks and Caicos

Since we officially started working with Booking Success, the impact on revenue management and marketing has been the biggest and most positive change. We have gone from twice a year meetings, to twice a month meetings. We have drawn other departments into our meetings and various goals as needed, and made the marketing and revenue management a true company effort. When everyone is involved and aware of the tangible goals, they actually happen!

Our Account Manager, Caroline, has been amazing to work with – she gives me “homework” between meetings, to help in keeping us on track with meeting our goals. Also, the fact that I have access to how and where our money is spent now. I can view the analytics and see what’s successful and what’s not. And I know that Caroline and the Booking Success team are looking to and will make recommendations and adjustments as needed.


I love the personal attention, regular meetings (and homework) to keep us all focused and on track. I know that Caroline has other accounts/clients, but the attention she gives to our account, it’s like we’re her ONLY account and she is giving us ALL of her attention. And, the biggest thing – the 10-pillar strategy. I can’t speak enough to this strategy and having a company assist with all areas that I was left to deal with separately before. The change/improvement has been marked and visible.  Each time that we focus on a pillar, we see marked improvement in that area and the resulting increase in bookings has been fantastic. Our current goal, now that we have been with Booking Success for a year, is to increase our direct bookings by 12%. I am confident that we will make this happen.


I'd highly recommend any hotel to give Booking Success the opportunity to perform their free audit, it is an eye opener! I talk with some of my counterparts in my compsets that are not reviewing everything as a whole, and I can see the difference, it’s huge."

Tanya Duelfer, Director of US operations

Ocean Club Resorts  Turks and Caicos

"We've seen dramatic increases in website traffic, engagement, and interest in our resort..."

"Discovery with Alexander has helped us open our eyes to think clearly about the important aspects of marketing for our resort that we weren't really paying enough attention to. We were also able to dive deep and really figure out who our ideal guests are and how we can best reach, engage and convert them.


Since completing Discovery, we have started our online strategy and marketing in close collaboration with Booking Success. We have bi-weekly meetings with Cindy, which are always fun and lighthearted, but also helps to keep us sharp on all the tasks that need to be attended on both ends. Because of these meetings, we were also able to kick-start all our campaigns and content strategy in record time.


Aside from reducing a lot of costs from marketing efforts that were not producing results, we have also seen dramatic increases in website traffic, engagement, and interest in our resort within the first 2 months of working with them. We are excited to continue this journey and look forward to achieving the objectives we defined in Discovery."

David Rietveld, Managing Director

Delfins Beach Resort Bonaire

"Highly analytical and organized and always abreast of the latest in the digital marketing world"

"Wow! What can I say about Booking Success other than they are absolutely fantastic! I have worked directly with Google, Bing, and large marketing firms in Toronto, Canada and Booking Success’ marketing knowledge and professionalism are equivalent with the added benefit of their deep understanding of the tourism industry.


Booking Success is highly analytical and organized and always abreast of the latest in the digital marketing world, a value often only afforded to large firms. Caroline, our BS Account Manager is superb. She has placed great importance in understanding our company’s unique qualities and has tailored our strategy and working relationship to suit.


I feel incredibly comfortable having Booking Success manage our company’s digital marketing and have seen great results since onboarding them as our main marketing agency. They are a joy to work with and look forward to future successes with them."

Alexis, Managing Director

The Source  Turks and Caicos

"We've seen dramatic increases in website traffic, engagement, and interest in our resort..."

"Discovery with Alexander has helped us open our eyes to think clearly about the important aspects of marketing for our resort that we weren't really paying enough attention to. We were also able to dive deep and really figure out who our ideal guests are and how we can best reach, engage and convert them.


Since completing Discovery, we have started our online strategy and marketing in close collaboration with Booking Success. We have bi-weekly meetings with Cindy, which are always fun and lighthearted, but also helps to keep us sharp on all the tasks that need to be attended on both ends. Because of these meetings, we were also able to kick-start all our campaigns and content strategy in record time.


Aside from reducing a lot of costs from marketing efforts that were not producing results, we have also seen dramatic increases in website traffic, engagement, and interest in our resort within the first 2 months of working with them. We are excited to continue this journey and look forward to achieving the objectives we defined in Discovery."

David Rietveld, Managing Director

Delfins Beach Resort  Bonaire

"An immeasurable amount of value"

"To say we were happy with the Discovery Process would be an understatement. The abundance of knowledge Alex and his team have to offer is unparalleled to any digital marketing agency we’ve experienced. We were originally skeptical of not having the time to commit to weekly meetings but Alex made them so fascinating that we often went over-time.


Aside from the high-level of insight, I think what makes Booking Success so unique is their genuine willingness to help. Alex was always prepared, quick to answer any questions with full transparency and generous with his time. At no point in the Discovery process did we feel pressured to proceed with their services, in fact, we actually asked them to speed things up so that we could get to that conversation.


I would hands down recommend the service to anyone looking to fine tune their digital marketing efforts. We learned a lot and are looking forward to implementing all of the discoveries."

Shay Papke, Marketing Manager

Ports of Call Resort   Turks and Caicos

"Best decision ever!"

"I was so happy when I found Booking Success. Their mission to increase direct bookings perfectly aligned with the needs of Sand Dollar.


We went through an intensive Discovery period together. At the end of the Discovery I was presented with an analysis of the current situation and a strategic plan with goals to achieve. As a medium sized property management company, we cannot afford a full team of in-house marketing staff. Yet this is exactly what we have been given with Booking Success. A full team of dedicated marketing specialists, each with their own area of expertise.


In addition to this impressive set of skills at our disposal, since Booking Success represents numerous other properties, we are given an insight in to what is happening at other locations, in Bonaire, in the neighboring Caribbean islands, and throughout the World. I regularly pat myself on the back for having made the decision to become a client of Booking Success. Best decision ever!"

Ilsa Bancroft, Hotel Manager

Sand Dollar Condominiums  Bonaire

"It was for us a true “discovery"

"The discovery phase forces you to look much closer and in-depth into the “how & why” guests are booking your property.

It gives you very interesting insights for an online marketing strategy, but also to arrange your operations much more specified to the wishes and needs of your guests.

It was for us a true 'discovery'."

Eefje Seegers, Director of Sales

Papagayo Beach Resort  Curaçao

"Booking Success offers great insights into your own USP’s, your company’s position, and possible improvements"

"We just finished the first stage of our collaboration with Booking Success, the so-called “discovery phase” which consisted of three very inspiring sessions.

Alexander asks just the right questions to gain insights into your company, your vision, your target groups and target markets. During fun and interesting sessions, Booking Success offers great insights into your own USP’s, your company’s position, and possible improvements. They provided us with a detailed marketing proposition on where our company stands now, where we want to go, and plans on how we’re going to get there.

Our next step is to jump into the “execution phase” with Booking Success, which makes me feel both relieved and excited at the same time!"

Alette Borger, Managing Director

Dolphin Suites  Curaçao

"We have identified what segments and market we want to target instead of being targeting everything and everywhere."

“After having checked the results of other hotels working with Booking Success and realizing the great job they were doing for them, we decided to work with them and are very happy about that decision because results have been very good in a very short time.


The first step was the Discovery process, which was very interesting and exciting because we could pay attention to things that we did not or just ignored. This process helped to identify the line we were following, besides deciding where we want to go. During Discovery we have identified what segments and market we want to target instead of being targeting everything and everywhere.


For our hotel and team this means we can rely on a proven professional company to run our online sales and marketing strategy while we are dedicating our efforts to other important tasks and the operation."

Jose Abreu, Managing Director

ACOYA Curaçao Resort, Villas & Spa  Curaçao

"For me, this was the answer I was looking for and exactly what we needed to do!"

"To be honest my expectations were moderate because there are not many tourists coming to our island that we can point in the right direction in the first place. But I talked to Alexander through a referral and invited him to come to St. Eustatius. Interacting with Alexander immediately gave me the confidence in their program and the team behind Booking Success.


However, this did not change the issue at hand previously mentioned. So Alexander opted to just include destination marketing for St. Eustatius in general as a side project to the Booking Success task for our individual property. For me, this was the answer I was looking for and exactly what we needed to do.


If you really want things pointed out and have an itch for sharp-edged-analysis to your online marketing challenges, including the ones that you don’t even know you have, I might suggest you give these guys a call!"

Sybolt ten Hoopen, Owner & Director

The Old Gin House   St. Eustatius

"Booking Success helped us gain valuable insights into our content strategy and web stats"

“We have had the pleasure of working with Alexander Galarraga of Booking Success. We found the whole experience very interesting.

During our ‘discovery process’, Alex made us think about things that we hadn’t really focused on before or that we had pushed aside. He energized us with great clarity, humanity, warmth and humor. We left each session feeling inspired and filled with numerous ideas. Ultimately, it was an experience that forced us to get off the beaten track!


Booking Success helped us gain valuable insights into our content strategy and web stats. The outcomes and recommendations of these sessions have helped us identify which areas to focus on in order to grow our business.”

Christina Sieperda, General Manager

Scuba Lodge & Ocean Suites Curaçao