With over 15 years of experience in the hotel marketing field, Booking Success has mastered the process of building great and personalized relationships with our clients with clear and concise communication at the forefront of it all.
Effective communication in itself consists of collaboration, transparency and adaptiveness. In this article, we're discussing how Booking Success makes sure these factors are ingrained in our work system and how we make sure that our clients are up to date and happy throughout the whole process.
1. Constant Communication
Weekly or sometimes daily communication is essential in building our relationship with the team and our clients. We address small challenges and discuss solutions as well as make sure that everyone is in the loop with the important details.
2. Regular Updates
Booking Success figures out which schedule works best for the client and then creates bi-weekly meetings wherein the clients are informed of all the completed tasks and pending items.
3. Scheduled Reports
Weekly and monthly reports indicating statistics on ad performance and website stats are presented regularly in order to track campaign strategy progress.
4. Openness and Honesty
Open and honest communication is one of the main pillars of Booking Success' relationship with our clients. We value transparency as we know that it is important to keep everyone involved informed and aware of any decisions and changes happening that will potentially change the outcome of what we're currently working on.
5. Relationship Building
It’s important to make sure that everyone in the team for each project forms a level of personal and working relationships. At Booking Success, we request to be introduced to all involved parties because we understand that having a connection makes it much easier to work together effectively.
Booking Success believes in effective team culture where our team, as well as our clients, are in a space where they are able and willing to discuss and adjust their work behavior and mindset to make sure everyone feels comfortable and confident to work towards our common goals. If you are interested in working with us, you can request a free 30-minute, one-on-one demo here.